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PRODUCT
What types of products do you offer?
We specialize in customized sculptures, idols, handcrafted art pieces, and digital portrait products. Our catalog includes religious idols, abstract sculptures, and customizable portrait pieces, classified artworks each made with care and precision.
Can I customize my sculpture or idol?
Yes! We offer extensive customization options, including size, material, color, and design. You can provide us with your specifications or a reference image, and we’ll create a piece uniquely tailored to your needs.
Will I see the product before it's shipped?
For customized orders, we send you progress updates, including images, to ensure that the product meets your expectations before shipping. Or You can visit our Workshop Address : Om morya chitra mandir(Omcm)
Office : Mahul jetty, Near shaligram nityanand math,opp Mahul smashanbhumi , Mahul gav,chembur (E)Mumbai- 400074
ORDERING PROCESS
How do I place a custom order?
To place a custom order, you can browse our website, select the product category, and use the customization options provided on the product page. Alternatively, you can reach out to us via email or phone to discuss your specific requirements.
What is the lead time for custom pieces?
The production time varies depending on the complexity of the piece. Generally, For local orders the delivery charges are free as mentioned. For Zonal orders the delivery charges will depend on weight and size of the product and parcel. Delivery charges will be applicable for all Life size statues depending on sizes and delivery location. The delivery time vary form 7-10 days depending on the delivery location.For customized orders the delivery charges and time will be given by our team has per actual.
Can I make changes to my order after placing it?
Changes can be made within 24 hours of placing the order. After that, once production begins, changes may not be possible, but please contact us, and we will do our best to accommodate your request.
SHIPPING
What are the available shipping options?
We offer both Domestic and International shipping options. Shipping times and costs vary based on the destination. You will see the available options during checkout.
Do You Ship Internationally?
Yes, we offer international shipping. Please note that delivery times may vary based on the destination country.
How are fragile items packaged for shipping?
We take extra care in packaging fragile items, using high-quality materials like bubble wrap, foam padding, and custom boxes to ensure safe delivery.
Can I track my order once it's shipped?
Yes, once your order has been shipped, we will provide you with a tracking number so you can monitor your shipment.
PAYMENTS AND RETURNS
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Razorpay Secure (UPI, QR Code, Cards, Wallets, NetBanking). All payments are processed securely.
Can I return or exchange a custom product?
Due to the personalized nature of our custom pieces, returns or exchanges are not accepted unless the product arrives damaged or significantly differs from the agreed design.
Spruha Creation accepts a return policy for 3 days from the order placed only if the product is damaged if the wrong product was dispatched or manufacturing defect was there in the product.
For more information please refer the Refund and Returns Policy : https://www.spruhacreation.in/refund_returns/
What should I do if my order arrives damaged?
If the product is damaged while shipping please WhatsApp and send 2 to 3 photos on the phone number 9137985778. Our team will contact you and revert you within 24 hours. We accept a safe return from you even if the product is broken, we require the original packaging with the packing material we provided.
GENERAL INFORMATION
How can I contact customer support?
You can reach us via email at support@spruhacreation.in or call our customer service team at 9137985778. We’re available from 10 am to 7 pm to assist you with any queries or concerns.
Do you offer discounts or promotions?
Yes, we occasionally run promotions and offer discounts to our loyal customers. Follow us on social media or subscribe to our newsletter to stay updated on the latest offers.
How can I stay updated on new products and offers?
Subscribe to our newsletter or follow us on social media for updates on new products, limited edition pieces, and special promotions.
Frequently Asked Questions: Get Answers About Spruha Creation
Looking for answers about Spruha Creation’s customized sculptures, idols, handcrafted art pieces, and portrait products? Our Frequently Asked Questions (FAQ) page is here to help! Find detailed information about our customization process, materials used, shipping timelines, and payment options. Whether you’re curious about how to personalize a sculpture or want to know the best way to care for your handcrafted art, we’ve got you covered. This section ensures a seamless shopping experience by addressing common inquiries and providing clear guidance on how we create your bespoke, artistic pieces.
Answers to Common Questions About Our Services
Get quick answers to all your inquiries about Spruha Creation’s services, specializing in customized sculptures, idols, handcrafted art pieces, and portrait products. Our FAQ section addresses everything you need to know—from the customization process and material options to shipping details and pricing. Whether you’re looking to order a custom sculpture, personalize an idol, or commission a handcrafted portrait, our answers will guide you through the entire process. Designed to offer clarity and help you make informed decisions, this section ensures a smooth and enjoyable shopping experience with Spruha Creation.